Privacy Policy

Last Updated: 06/06/2026

AVL Wellness ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, schedule appointments, complete forms, or otherwise interact with our services.

Information We Collect

We may collect information that you voluntarily provide, including:

Name
Email address
Phone number
Mailing address
Date of birth
Appointment requests and scheduling information
Health and wellness information submitted through forms
Communications you send to us

We may also automatically collect certain information when you use our website, including:

IP address
Browser type and version
Device information
Pages visited
Time spent on pages
Referring websites
General geographic location

Appointment Scheduling

When you schedule an appointment through our website, we may collect information necessary to provide booking services, including contact information, appointment preferences, selected services, appointment dates and times, and related scheduling details. This information is used to manage appointments, communicate with you regarding scheduled services, and provide customer support.

How We Use Your Information

We may use collected information to:

Respond to inquiries and requests
Schedule and manage appointments
Provide services and customer support
Process transactions and appointment deposits
Send appointment confirmations and reminders
Improve our website and services
Maintain security and prevent fraud
Comply with legal and regulatory obligations
Send promotional communications when permitted by law

Payments

Certain services may require online deposits or payments. Payments are processed through third-party payment providers. AVL Wellness does not store complete payment card information on its servers. Payment information is handled in accordance with the privacy and security practices of the applicable payment processor.

Medical Information

Information submitted through our website may include health-related information. We take reasonable measures to protect information provided to us; however, submission of information through website forms does not automatically establish a provider-patient relationship.

Please do not submit sensitive medical information through website forms unless specifically requested.

HIPAA Notice

If AVL Wellness is a covered entity under the Health Insurance Portability and Accountability Act (HIPAA), certain health information may also be governed by a separate Notice of Privacy Practices. In the event of any conflict between this Privacy Policy and the Notice of Privacy Practices, the Notice of Privacy Practices will control with respect to protected health information.

Cookies & Tracking Technologies

Our website may use cookies, pixels, and similar technologies to:

Remember user preferences
Analyze website traffic and usage
Improve website performance
Support marketing and advertising efforts

You may modify your browser settings to refuse cookies; however, some website features may not function properly.

Third Party Services

We may use third-party providers to operate portions of our website and business, including:

Website hosting providers
Online booking and scheduling platforms
Payment processors
Email marketing services
Analytics providers
Customer relationship management systems
Communication and messaging services

These providers may access information only as necessary to perform services on our behalf.

Information Sharing

We do not sell your personal information.

We may share information:

With service providers assisting our operations
When required by law or legal process
To protect our rights, safety, or property
In connection with a business transfer, merger, or acquisition

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights & Choices

Depending on your state of residence, you may have rights regarding your personal information, including the right to:

Access personal information we maintain
Request correction of inaccurate information
Request deletion of certain information
Opt out of certain marketing communications

To exercise applicable rights, please contact us using the information below.

Third Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

Children's Privacy

Our website is not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13 without appropriate parental consent.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact us.